Refund & Return Policy

Refund & Return Policy

We want you to be satisfied with your purchase from Fusion Goodies. Because we offer a combination of in-stock merchandise, made-to-order products, and digital products, return and refund eligibility may vary by product type.

Returns

For eligible physical products, return requests must be made within 30 days of receiving your order. Items must be unused, unworn, and in their original condition. To request a return, please contact Fusion Goodies before sending an item back. Items returned without prior authorization may not be accepted.

Made-to-Order and Personalized Products

Some Fusion Goodies products are created or produced specifically after an order is placed. Made-to-order, customized, or personalized products generally cannot be returned or exchanged for reasons such as selecting the wrong size, color, or changing your mind. If an item arrives damaged, defective, or incorrect, please contact us so we can review the issue and make it right.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible. Please include your order number, a description of the issue, and photographs when applicable so that we can evaluate the problem.

Digital Products

Because digital products are delivered electronically and cannot be physically returned, digital purchases are generally non-refundable once the product has been delivered or accessed. If you experience a technical problem receiving or accessing your purchase, please contact us for assistance.

Return Shipping

If a return is approved, Fusion Goodies will provide instructions explaining where and how the item should be returned. Return-shipping responsibility may vary depending on the reason for the return. If an item is confirmed to be damaged, defective, or incorrect, we will provide an appropriate resolution.

Refunds

When an eligible returned item is received and reviewed, we will notify you of the status of your refund. Approved refunds will be issued to the original payment method. Please allow additional time for your bank or payment provider to process and post the refund.

Questions

If you have questions about a return, refund, damaged product, or order, please contact Fusion Goodies through the contact information provided on our website. Please include your order number when contacting us about an existing purchase.